Shauna

Once the order has been placed you will receive a confirmation email, providing details of the order placed, delivery address specified and approximate delivery date as agreed in our delivery terms for your area. Please ensure you provide the correct email address or else you will not receive this confirmation. The order should be checked as soon as possible. Any problems please contact us sales@onlinesofasni.co.uk or request a call back via the website.

All of our orders are delivered by our very own Online Sofas NI delivery and installation team. We have over 10 years experience in the industry and always aim to work with our customers to ensure the smoothest delivery process possible.

Our goods should arrive in perfect condition. Check all goods at time of delivery for any signs of damage that may affect you using your new product. If packaging is damaged please inform driver at time of delivery and ensure he updates his notes. If everything is in good order, please sign delivery confirmation.

Our delivery team will send you a text message before 5pm on the day prior to delivery to confirm delivery date and a 2 hour time window will be allocated to you. Should this date and time not suit please inform the delivery company immediately upon receipt of text message to re-schedule another convenient time.

On occasions, we may use a professional insured carrier to deliver on our behalf.  In these instances, delivery may become unavoidably delayed. We regret we cannot be held responsible for any such delays.

If goods are found to be faulty or damaged after delivery we will offer you a refund or exchange the faulty part.  A collection surcharge may be payable and this will be based on the value of goods being returned.